The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site

  • Conditions of Use
    Privacy Policy
    Return Policy

    Conditions of Use
    Welcome to CordialGourmet.com, owned and operated by The Cordial Gourmet LLC. Your use of this site and affiliated The Cordial Gourmet LLC sites demonstrates your acceptance of the following terms. The Cordial Gourmet LLC reserves the right to change the contents of this page and all pages in the CordialGourmet.com web site without notice. If you do not agree to these Terms, in whole or in part, please do not use this site.

    Privacy
    Please review our Privacy Policy to understand our practices.

    Payment
    You agree to pay all charges, including any tax and shipping charges, incurred by your use of this service.

    Our Electronic Communications to You
    You agree to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Copyright & Trademarks
    This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of The Cordial Gourmet LLC and protected by United States and international copyright laws. All software used on this site is the property of The Cordial Gourmet LLC and protected by United States and international copyright laws. Third Party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copy any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.

    You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting or submission of your content on the Site.

    Copyright 2007 The Cordial Gourmet LLC. All rights not expressly granted herein are reserved.

    Product Descriptions
    The Cordial Gourmet LLC and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We also reserve the right to make product substitutions as necessary. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy.

    The Cordial Gourmet LLC reserves the right to make product substitutions in its sole discretion.

    Copyright Infringement Claims
    If you believe that any material or content posted on this site constitutes copyright infringement, please forward the following information to the Copyright Agent named below (a "Notice"): (i) Your address, telephone number, and email address; (ii) A description of the copyrighted work that you claim has been infringed; (iii) A description of where the alleged infringing material is located; (iv) A statement by you that you have a good faith belief that the dispute use is not authorized by you, the copyright owner, its agent, or the law; (v) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and (vi) A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

    Copyright Agent: Contact Us

    This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.

    Protecting Children
    We take special care to protect the safety and privacy of children. Our web sites are general audience sites. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

    Links to Third Party Sites
    Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

    Disclaimer of Warranties
    EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL THE CORDIAL GOURMET LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

    Applicable Law
    You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of our Site and your purchase of products or services through our Site. We may, in our sole discretion, report actual or perceived violations of law to law enforcement or appropriate authorities. If we become aware, through a complaint or otherwise, of any potential or suspected violation of these Conditions of Use or the our privacy policy ("Privacy Policy"), we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any customer being investigated and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Conditions of Use or the Privacy Policy could be subject to criminal or civil penalties. The Conditions of Use and the relationship between you and The Cordial Gourmet LLC shall be governed by the laws of the State of Pennsylvania without regard to its conflict of law provisions. You and The Cordial Gourmet LLC agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Fayette. The failure of The Cordial Gourmet LLC to exercise or enforce any right or provision of the Conditions of Use shall not constitute a waiver of such right or provision. If any provision of the Conditions of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Conditions of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the CordialGourmet.com site or the Conditions of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred.

    OUR ADDRESS The Cordial Gourmet LLC PO BOX 24 Hopwood, PA 15445 http://www.cordialgourmet.com



  • Privacy Policy

  • Privacy Policy

    Dear Valued Customer,

    We understand and share your concern about privacy. We want to assure you that CordialGourmet.com and The Cordial Gourmet LLC respect your privacy. We may collect passive information on products browsed via log files and we may analyze this information in aggregate to ensure our site is merchandised in a manner that adds the most convenience and value to our customers. When an order is placed, we collect basic information including your name, home address, phone, email address and payment information. We use this information to confirm your order and to respond to any questions you may have. Where required, we also share this information with certain intermediaries (Freight carriers, shipping companies and Product Manufacturers) strictly to process and ship your order.

    In return for making a purchase or registering at our site, we offer to keep you informed of new and ongoing benefits, exclusive sales and promotions and other customer-only benefits. We appreciate any additional, optional information you are willing to share with us. This optional information helps us tailor your experience at our site, showing you content that we think might be interesting to you. Depending on the information you give us, we will also provide you with relevant information, gift ideas, and other special offers.

    If you make a purchase at CordialGourmet.com, we may offer to include you in our list to receive email updates about special offers, new products and services, and relevant information. We will not share your information with other parties.

    CordialGourmet.com has security measures in place to protect the loss, misuse and alteration of the information that we collect. We use SSL encryption to keep financial information secure. We may use your Internet protocol address to help identify you and your shopping cart, and to gather broad demographic information. Our site may use cookies.

    Acceptance of cookies is not a requirement to browse our site, however, some features may require the acceptance of cookies to work properly. Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via our free number: 1-877-709-GIFT (4438). You may also place an order via the website, using the «Print and Call» feature. «Print and Call» does not require the entry of financial information, and you may call us toll free at 1-877-709-GIFT (4438) to arrange payment.

    We reserve the right to change this privacy policy at any time. If we decide to change our Privacy Policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice and will apply to all users of our website. The effective date of this revised privacy policy is as of November 19, 2007.

    If you have further questions about CordialGourmet.com's privacy policy or have other comments on how we can improve the CordialGourmet.com shopping experience, please do not hesitate to email our customer service email address. We always enjoy hearing from you!

    Thank you for shopping with CordialGourmet.com.

    Sincerely,
    The Cordial Gourmet Customer Service Team



  • Return Policy

  • Return and Exchange Policy

    Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We can walk you step by step through this process.

    PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).

    If you are not satisfied with your purchase, you can return or exchange the product within 10 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

    All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products may be offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

    If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on our website, http://www.cordialgourmet.com .

    Please contact customer service at 1-877-709-GIFT (4438) or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 10 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 9:00 AM to 5:00 PM ET.